Last Updated: 24 Dec, 2025

Family Root (“we”, “our”, “us”) is a family and social networking application designed to help users create and share family trees, connect with relatives, and preserve family memories through photos, videos, and stories.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you use the Family Root mobile application, website, and related services.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account or use our services, we may collect:

  • Name
  • Email address
  • Profile photo
  • Date of birth
  • Contact information
  • Family relationships and connections

1.2 Content You Share

We collect and store the content you voluntarily share, including:

  • Photos and videos
  • Family tree details
  • Family stories, posts, and comments
  • Any other information you choose to add

1.3 Device & Technical Information

We may automatically collect:

  • Device model and operating system
  • Unique device identifiers
  • IP address
  • App version and crash logs
  • Network and browser information

1.4 Usage Information

We collect information about how you use the app, such as:

  • Features accessed
  • Pages viewed
  • Actions taken within the app
  • Date, time, frequency, and duration of activity

1.5 Location Information (Optional)

With your permission, we may collect approximate location information to improve user experience or enable location-based features. You can control location access through your device settings.

2. How We Use Your Information

We use the information collected to:

  • Provide, operate, and maintain Family Root
  • Enable family connections and content sharing
  • Improve app features, performance, and usability
  • Personalize your experience
  • Communicate important updates, notifications, and service messages
  • Provide customer support
  • Ensure platform safety, prevent fraud, and detect misuse
  • Comply with legal and regulatory obligations

3. Family, Children & Minor Data

Family Root is designed for family use. Parents or legal guardians are responsible for the information shared about minors.

We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. If we become aware that such information has been collected without consent, we will take appropriate steps to remove it.

4. Paid Features & Subscriptions (If Applicable)

Family Root may offer optional paid or premium features in the future. Payments will be processed securely through trusted third-party platforms such as Apple App Store or Google Play Store.

We do not store full payment card or banking details on our servers.

5. How We Share Your Information

We do not sell your personal data.

We may share information in the following cases:

5.1 Sharing with Family Members

Content you share (such as photos, videos, and family tree information) may be visible to your connected family members and users you choose to share with.

5.2 Service Providers

We may share limited information with trusted third-party service providers for:

  • Cloud hosting and storage
  • Analytics and performance monitoring
  • Notifications and communication services
  • Payment processing (if applicable)

All service providers are contractually required to protect your data and use it only for authorized purposes.

5.3 Legal Requirements

We may disclose information if required to:

  • Comply with legal obligations or government requests
  • Enforce our terms and policies
  • Protect the rights, safety, and property of Family Root, our users, or others

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.

6. Data Storage & Security

We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention & Deletion

  • You may request deletion of your account and associated data at any time
  • Upon deletion, personal data will be removed from our active systems, except where retention is required by law
  • Backup copies may take time to be fully erased

Requests can be made by contacting us at info@familyrootapp.com.

8. Your Rights & Choices

You have the right to:

  • Access and update your personal information
  • Correct inaccurate data
  • Request account and data deletion
  • Opt out of non-essential communications
  • Control permissions such as location access through your device

9. International Data Transfers

Family Root operates globally. Your information may be stored or processed in countries other than your own. By using the app, you consent to such transfers in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our practices. The updated version will be posted with a revised “Last Updated” date. Continued use of the app indicates acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Family Root Support Team
📧 info@familyrootapp.com